I'm going to be honest here and say, I've never gotten tremendous service from a LBS..
They have almost always charged too much for simple repairs (good thing I'm a mechanic, and can handle it myself.) Their parts tend to be about 25% higher than internet prices, to which I understand how and why that is, but still it's hard to justify spending an extra $25 for a $75 part.
without naming names, (ahem UBC) I had to replace my chain rings before the Squiggy, for my TruVativ FireX crank set. They didn't have any TruVativ sets or so I was told. So he handed me a XTR set. that I paid out the bum for. Got home, the chain rings bolt holes we're all off by 3 MM, and had a rounded area, that needed to be flat in order to fit. So I took the gears back the afternoon before the race, and he had an entire TurVativ crank set sitting RIGHT NEXT to the XTR rings he had handed me..the entire crank set was only $10 more than the MIDDLE CHAIN RING of the XTR set. Seems like A. He should have known the XTR set wouldn't fit my TruVativ arms, and B. He should have known I could have saved a ton of money, and time by just buying the TruVativ crank, and not tried to make me spend nearly $120 on XTR rings I couldn't even use. It was aggrivating to say the least.
Further, I get tired of being talked to like I am a total idiot by the techs, I understand they usually deal with people not qualified to work on anything, let alone a bike..but once, I make it apparent, I'm NOT one of those, it would be great to just get straight answers.
My friend had a front brake problem, his front discs just didn't have any stopping power..I happened to be in there for something else, so I asked if he had any tips for me, that I didn't already know from years of mechanic service, and he wouldn't tell me anything except, that they we're going to charge $20 for a brake inspection, then they would likely have to replace all of the cables (even though they are less than a few months old.)..and possibly the brake pads.
In other words, he was trying to milk me for as much labor charges as he could get not to mention he'd likely stick some XTR (ie; expensive) cables on the bike that we're totally unnecessary. I didn't fall off the truck last night, so I came home, readjusted them to where I like them, scuffed the pad, and cleaned them and the rotor with contact cleaner, and what do you know, the brakes worked much better. Imagine that.
I guess I'm just not in the clique enough to get great service from LBS's yet.