Ok, I know what I pay for when I go to the LBS.
I place an order with Jenson for my stuff for this project, totaling nearly $700...
issue #1, when I picked my fork, which happened to be a RockShox Tora 318, it said, I qualified for a free head set..I said "sweet." because I needed one, and was going to order one anyway..It sent me to a separate page, asked me if I wanted it, and what color I wanted, upon picking it, it added both the fork and the head set to my "shopping cart".
after checkout, I looked on the final order list, the head set wasn't listed. So, I called them up. They said that fork didn't qualify for the free head set, so I explained that it did say it, and they proceed to tell me they looked the history up and that, that fork NEVER came with a free headset. WTF? I know I'm not nuts, I recall clearly, picking a silver one, and reading that it was $43 in one column, and $0 in the total column.
All that said, I had no leg to stand on, it was my word against theirs. I know I'm right, but have no way to prove it one way or the other. That, is a shady buisness practice, it takes a concerted effort to either, alter, or ignore, a products history.
Issue #2. So I get an email, that says my order shipped on Monday, and would be here by 3pm Tuesday. The FedEx guy shows up, and hands me a box, that couldn't possibly have all my parts..one fork spring.
So I check my status with Jenson again, and now I see that the RIM TAPE I ordered, was now all of a sudden, on back order. This wasn't the case, when I placed my order, or even immedieately thereafter.
And it said rim tape was expected in on Feb. 6th..they we're going to hold the rest of my order, until then..FOR FRIGGAN RIM TAPE!!!!!
I called and asked them what the deal was, and they said they'd be happy to forward the rest of my order, and send the rim tape when it came in. WHY IN THE SAM HELL WOULDN'T THEY JUST AUTOMATICALLY DO THAT>
holy crap, this company has been a joke to deal with, do they think, I paid the extra money for next day air, just so I could go on and wait until the 6th?
wow...I wont ever place another order with Jenson.com
I cringe at the thought of almost paying a 100% mark up at the LBS, but atleast they either have it, or they don't, and you usually wont get jerked around like this.