depends on the LBS. last new bike I got, I wanted to build it so I got it in the shipping box with all the goodies. If the bike is built when you bought it, some of the accessories may not have gone with it. You should have gotten a warranty card if you're the original owner. I haven't seen a bike that comes with a shock pump, some LBS's might throw one in on the deal (among other accessories) if you talked to them about it though.