A couple of weeks ago I was shopping (online) for a bearing kit specifically made for my bike that I had seen months ago. While I do not need new bearings yet, Salsa no longer makes my frame, so I thought I would get the kit (which is handy since it contains all the necessary parts), and I would have it if I needed it later. Almost all the dealers listed the kit at $70.
However, now I could not find in-stock it anywhere. So I sent an email to Salsa and asked if they could tell me where to find one. That same day I got a reply from one of the techs there (Bobby). He said that the kit just contained standard size bearings anyway and that my LBS could do it for me, blah, blah...and then he said to give him my address, and let him look around and if they had a kit he'd send it to me. I was pretty surprised that they would do that and told him so, but he kinda shrugged it off like it was nothing.
A day or so later he followed up with another email:
"So I did some poking around and I was able to dig up a bearing kit for ya. I'll drop it in the mail."
I got the package a few days later and it also contained a nice sheet of Salsa stickers.
Needless to say, I was very pleasantly surprised at this level of customer service provided by Salsa Cycles.
They definitely made me a happy customer and saved me some money to boot!