I called them, threw my companies name around, insisted that it was packed in factory manufacturers box with extra cardboard dividers, and they agreed to overturn the complaint denial. Not sure exactly what that means but I should at least get $100 for repair if necessary. I'm really hopping it is very minor like something just popped out of the side and got scratched up. I never buy insurance on anything,electronics,shipping,extended warranty plans,extended car warranty etc and this is one of the very few times it may bite me in the ass.
I have gotten stuff from UPS before that looked like it sat ourside for a month. Shipper insisted box was in good shape when it left him.
What I didn't like is the fact that they couldn't produce digital pics of the damage upon request. Seems like that is the least they can do when saying it's my fault.