I think that was part of the problem. You're talking to a dispacher in Tampa, and the guy who called did not know the street address, but who does? The ranger can call 911, give the address, and let them know they need the mule thing that is like a one-wheel all terrain gurney that they can get back there. He fell on the very 1st "harder" option on North creek, that drop with the steps on it. They got the equipment in on the hiking trail with the staircase. They still needed a block and tackle to get him out.